"They were real helpful in helping me figure out what kind of bike to get for my son. A year later it was a similar situation for my daughter. Once they helped me figure out what we wanted, they didn't seem to have any problem with my ordering one online through someone else. The thing is they know bikes and didn't seem to see making the sale as more important than helping us find the right bike. The bikes they sell seem to be of good quality - not cheap in the sense of being junk. I think they are the only bike store in town - but there used to be three - and Wal-Mart. They have outlasted the others - except Wal-Mart which doesn't seem like a good place to get a bike."